Refund & Cancellation Policy
Effective Date: August 18, 2006
Last Updated: August 18, 2006
This Policy explains how cancellations, subscription changes, and refunds are handled for GExcel. It applies to all Subscription Plans (Starter, Growth, Agency) and Credit Packs (Starter Pack, Growth Pack) purchased through the Service, and should be read alongside our Terms of Service.
1. Free Plan
The Free plan is provided at no cost and is not subject to billing, cancellation, or refund provisions.
2. Subscription Cancellation
2.1 You may cancel your paid subscription at any time from your account’s Billing page, or by emailing bhroser550@gmail.com.
2.2 Cancellation takes effect at the end of your current billing period (“cancel at period end”). You will retain access to your plan’s features until that date. Your subscription will not renew afterward, and your account will revert to the Free plan (subject to Free plan limits).
2.3 We do not provide prorated refunds for the unused portion of a billing period when you cancel mid-cycle, except where required by applicable law.
3. Refunds — Subscriptions
3.1 General rule: Subscription fees are non-refundable, except as expressly stated below or as required by applicable consumer protection law.
3.2 Accidental or duplicate charges: If you were charged twice for the same billing period due to a technical error, or charged after a subscription was cancelled prior to renewal, contact us within 7 days of the charge at bhroser550@gmail.com with your Razorpay payment ID. Verified duplicate/erroneous charges will be refunded in full to the original payment method within 7–10 business days.
3.3 First-time subscribers: If you are a first-time paid subscriber and the Service is materially non-functional (e.g., unable to authenticate, browse Drive, or export catalogs) due to a fault on our end, and you report this within 7 days of your first payment, you may request a full refund of that payment, provided you have not exceeded reasonable usage (e.g., successfully created and exported multiple catalogs).
3.4 No refunds for change of mind, underuse, or dissatisfaction with output formatting/Excel structure once the Service has been used to successfully generate at least one catalog or export, except where required by law.
4. Refunds — Credit Packs
4.1 Credit packs (Starter Pack, Growth Pack) are one-time, non-recurring purchases that grant permanent bonus product/catalog capacity.
4.2 Credit pack purchases are non-refundable once any portion of the bonus credit has been consumed (i.e., used toward creating a catalog or adding products beyond your base plan limit).
4.3 If a credit pack purchase was made in error and no credits from that specific purchase have been used, you may request a refund within 7 days of purchase by emailing bhroser550@gmail.com with your Razorpay order ID.
5. Failed / Halted Payments
5.1 If a subscription renewal payment fails, your subscription status will be marked “halted” and plan-level access may be restricted. No charge is made for a failed payment attempt.
5.2 You may update your payment method and retry payment from your Billing page to restore active status.
6. How Refunds Are Processed
6.1 All refunds are processed via Razorpay back to the original payment method used (card, UPI, netbanking, wallet, as applicable).
6.2 Refund timelines depend on your bank/payment provider and are typically 5–10 business days from approval, though this may vary.
6.3 To request a refund, email bhroser550@gmail.com with: (a) the email address associated with your account, (b) the Razorpay payment/order ID, and (c) the reason for the request. We will respond within 5 business days.
7. Chargebacks
If you initiate a chargeback or payment dispute with your bank/card issuer instead of contacting us directly, we reserve the right to suspend your account pending resolution of the dispute, without prejudice to our right to contest the chargeback.
8. Consequences of Downgrade or Cancellation on Existing Catalogs
Downgrading your plan or letting your subscription lapse does not delete existing catalogs or reverse Google Drive sharing-permission changes already made. However, if your usage exceeds the limits of your new (lower) plan, you may be unable to create new catalogs or add new products until you are back within your effective limit.
9. Changes to This Policy
We may revise this Policy from time to time. Material changes will be notified via email or in-app notice at least 7 days before taking effect, and will not apply retroactively to purchases already made.
10. Contact Us
For billing, cancellation, or refund requests:
GExcel
Email: bhroser550@gmail.com